FAQ

All transactions made on our site are secured via
a third-party interface, recognized worldwide. You can adjust your
Shop securely with your favorite payment methods:
Bancontact, Visa, Mastercard, American Express, Transfer, PayPal.

In accordance with current legislation, you have 14 days (date of receipt) to request an exchange or refund of your order. The products must reach us in their original condition, unused and in their intact packaging. In some cases, a seal label will be affixed to the items.

In case of return, this label must remain intact, otherwise we will be obliged to refuse your return and this in strict concern for hygiene. In addition, menstrual cups, geisha balls
and sex toys cannot be exchanged either for the same hygiene reasons.

Currently, IntyEssentials ships to France, Belgium and Luxembourg. We look forward to shipping to other countries soon.

All our shipments are discreet. Delivered directly to your home with the explicit instruction to hand over the package. In order to guarantee complete discretion, there is no direct mention of "IntyEssentials" as the sender, you will find the company name "Inty Europe" on our labels in order to preserve your privacy. All our packages are carefully packed in neutral and resistant boxes.

For more information on our shipping rates, please see our Shipping Policy .

Your personal data is treated confidentially and encrypted. You can choose to delete your account and your personal information at any time. Our concern is to serve you as best we can by preserving your privacy and the confidentiality of your data as best we can.

You can refer to our privacy policy for further information. In accordance with current legislation, it
You can contact us at any time to request the modification or deletion of your personal data.

We work hard to offer you the most
quality of products. And we are committed, just like our manufacturers, to offering you maximum satisfaction with the quality of the products you choose. All our products are covered by guarantees and we are able to provide after-sales service ourselves. You will find more information in our general terms and conditions of sale .

The information on this website is not intended to be a substitute for professional medical advice, diagnosis or treatment. You should
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. The content of this website is for informational purposes only.

Check your tracking number, which was sent in an email from
shipping confirmation to the email submitted with your order. If you do not see this shipping confirmation email in your inbox, please check your spam folder.

Upon receipt of your order, our logistics team will confirm it.
then process and ship it within 24-48 hours, Monday through Friday. Additional processing times should be allowed during holidays or public holidays. We will provide you with
information before validating your order in order to inform you of any further delays.

If your order arrives damaged, defective or incorrect, please contact us directly by sending an email to contact(at)intyessentials.com, with a detailed description of the problem and photos. Our after-sales service will then take care of processing it as soon as possible and after confirmation of the defect, damage suffered or non-conformity of the products, you will receive a new order.